The opportunity

ADB SAFEGATE is a global leader in providing smart solutions for airports, enabling efficient aircraft handling from approach to departure. Our offerings include approach, runway and taxiway lighting, tower-based traffic control systems, and intelligent gate and docking automation. We are seeking a motivated, customer-oriented Junior Service Engineer (APAC Regional Service Portfolio) to join our Kuala Lumpur team. This entry-level role provides 1st-line technical support and assists with system operations, preventive maintenance, and basic hardware/software troubleshooting, under senior engineer guidance and in line with ITIL processes and SLA requirements.

You will make an impact by….

• Provide 1st-line support for Gate Apron hardware and software systems across the Asia region, escalating complex issues to senior support when required.
• Respond to Service Desk phone calls and emails professionally, ensuring timely acknowledgement and updates in line with SLA targets.
• Perform daily system health checks (availability, alarms, connectivity, application status) and report anomalies.
• Collect diagnostic information (logs, screenshots, configuration details) to support effective troubleshooting and escalation.
• Log incidents, problems, and service requests accurately in company tools (e.g., Jira), ensuring customers receive reference numbers and clear progress updates.
• Classify incidents correctly and assess impact/priority to support appropriate escalation and resolution.
• Support recurring-issue tracking by highlighting trends and assisting in problem ticket creation and documentation.
• Assist project delivery teams with on-site activities such as implementation support, testing, commissioning, and troubleshooting as required.
• Perform or assist with planned preventive maintenance (PPM) and routine operational checks on systems (remote and/or on-site).
• Support basic spare-part handling and replacement activities under instruction, including documentation and verification.
• Support systems running on Linux (basic command-line tasks such as service checks, log review, network checks, file handling).
• Assist with basic Kubernetes operational tasks (e.g., checking pod status, viewing logs, confirming deployments/namespace status) following internal procedures.
• Provide products and systems training both internally and to our customers
• Apply a basic electrical/electronics background to support on-site checks (e.g., visual inspection, checking power presence, understanding basic wiring/grounding concepts) under supervision.
• Follow ADB SAFEGATE’s Change, Configuration, and Release processes for software deployments and spare part releases.
• Maintain clear, consistent, and professional communication with customers and internal stakeholders on service status and next steps.
• Prepare technical proposals, reports and assist sales teams as needed.

The talent we want to inspire has..

Education

• Candidates with a degree in IT / Computer Science / Software Engineering are preferred for the position.
• Applicants with an Electrical & Electronics degree and relevant experience are also welcome to apply.

IT-skills

• Some understanding of IT software concepts and applications
• Some understanding of how databases function

Business Skill

• Develop structured documentation for tracking all issues
• Fluency in English, both written and spoken
• Excellent logical troubleshooting and problem solving skills
• Adaptable to a dynamic and multicultural work environment
• Result and quality orientated
• Positive outlook and a focus on high quality service delivery
• Collaborates effectively as a team member to achieve success

Experience

• Minimum 1 year of experience in IT and hardware technical support, ideally within an ITIL principal and process
• Ability to troubleshoot and resolve complex technical issues across hardware and software platforms
• Proficient in IT management and customer support experience
• Experience in the civil aviation industry will be an advantage
• Candidates with a degree in IT / Computer Science / Software Engineering are preferred for the position.
• Applicants with an Electrical & Electronics degree and relevant experience are also welcome to apply.

Languages

• English is mandatory
• Malay and Mandarin are an advantage

Competencies

• Goal-driven with a structured approach to solving lager/complex tasks
• Problem solving
• Customer & people oriented
• Excellent Analytical skills
• Integrity/ Ethics
• Vision and Values
• Decisions Making/ Judgement
• Teamwork
• Technical skills

This would be a plus but not a must!

• Other regional languages are an added advantage

What's on offer

We value you and your contribution in the business.    Recognizing and rewarding the impact you make is important to us.

• In return we offer a competitive salary/ benefits
• The opportunity to develop your career. We love to upskill and promote our staff; there's nothing better than to see someone gain a strong sense of pride and accomplishment.
• A great flexible working culture with company values and behaviours that help shape your development and lead to success for you and the Company.
• An international environment with opportunities to collaborate with colleagues in different countries around the globe.

If you want to join a global business and enjoy being a team player who's driven and passionate, then this is your opportunity to come on board by applying.

What to learn more about working at ADB SAFEGATE then check out our Career's website https://adbsafegate.com/about/career/

ADB SAFEGATE is an equal opportunity employer. ADB SAFEGATE does not discriminate against any employee or applicant for employment because of characteristics protected by law, including but not limited to, race, color, age, creed, religion, national origin, ancestry, sex, sexual orientation, marital status, veteran status, or disability. If you need assistance or reasonable accommodation in completing this application or during the interview, please contact our Human Resources Department.