Smarter, Better, Now.

ADB SAFEGATE’s functional teams are integral to powering innovation and ensuring operational excellence across the organization.   

The Opportunity....

The Field Service Manager manages the field service support team for Airfield, Gate, and Weather solutions in the Eastern Region of the United States. The field service team provides technical assistance to our customers in the areas of start-up, maintenance, on site repair, training and modification of ADB SAFEGATE products along with DBT Transportation products. This assistance can take place via telephone, in-house or onsite visits to customer locations.  

This role will be responsible for managing the customer experience through proper employee training and well-defined process. The service manager will be responsible for supporting growth in the service group which will include thinking outside the box to develop end to end service solutions. The service manager also has responsibility for the performance of service contracts and serve as a support role for the sales team for the selling of service.  

The role will help to develop, compile and keep current product documentation in support of services of ADB products. This range of services may include activities of product repair, preventive maintenance to software upgrades and product refurbishment. This position will work closely with global counterparts in the Services organization to maintain consistent development and delivery of the technical services products, presentations or training activities. This role should also be prepared to provide consultation or guidance on technical services when in contact with current internal, external, or potential customers.

You will make an impact by….

• Proactively leading and developing service teams’ technical capabilities.
• Recruiting, retaining, and coaching Service Team members to ensure the proper competencies are in place to meet company goals.
• Managing staffing, scheduling, training, workload balancing, and performance management.
• Identifying and/or defining training needs for outside agents and company representative organizations.
• Establishing an effective work plan which provides prompt customer service and ensures that contractual requirements and commitments are met.
• Traveling nationally or internationally to airport installations as required for sales support, project support, and associate performance evaluations or technical support.
• Supporting ADB Safegate and DBT Service growth initiatives by developing additional service offerings.
• Tracking, recording, and analyzing warranty and non-warranty service hours, ensuring performance is in line with company goals.
• Tracking and managing unresolved equipment issues for customers, driving towards resolution.
• Contributing to future sales potential by ensuring satisfaction of present customers and generating sales leads to the Regional Sales Managers.
• Authorizing warranty repairs, solicit customer purchase orders for non-warranty repairs and inform customers of installation issues which need to be rectified for proper operation of the product.

The talent we want to inspire has..

• Bachelor Degree in Electrical Engineering (EE) or Associate in Electrical Engineering Technology (EET), equivalent degree, or equivalent experience.
• Five (5) to eight (8) years related experience or the equivalent combination of experience and education.
• Minimum of four (4) years directly managing a service team.
• Management of a virtual team desired.
• International travel experience desired.
• Fluent English (oral and written communication skills).
• Possession of a valid driver’s license.
• Must maintain an insurable driving record.
• Must pass any required BCI and FBI Background Check.
• Travel Requirements up to 40%

Other Information…. 

• Physical Demands
  • Regularly required to sit and talk or hear.
  • Ability to use hands to finger, handle, or feel; reach with hands and arms.
  • Ability to drive an airport vehicle, contractor vehicle or rental vehicle.
  • Ability to travel to field locations.
  • Visual stamina and acuity adequate to review alpha/numeric data and to spend long periods looking at computer screen.

• Work Environment 
  The job will generally be performed in an office environment, but may require travel to visit a customer’s location or construction job site. Conditions will vary at each location. While on a job site the employee is occasionally exposed to outdoor weather conditions that include wet and/or humid, cold and heat conditions, working near moving mechanical parts. While performing the duties of this job, the employee may be exposed to fumes or airborne particles. The employee will be working with and around high voltage and high current equipment; there is a risk of electrical shock.

What's on offer…

We value you and your contribution in the business. Recognizing and rewarding the impact you make is important to us.

• In return we offer a competitive salary/ benefits
• The opportunity to develop your career. We love to upskill and promote our staff; there's nothing better than to see someone gain a strong sense of pride and accomplishment.
• A great flexible working culture with company values and behaviours that help shape your development and lead to success for you and the Company.
• An international environment with opportunities to collaborate with colleagues in different countries around the globe.

If you want to join a global business and enjoy being a team player who's driven and passionate, then this is your opportunity to come on board by applying.

What to learn more about working at ADB SAFEGATE then check out our Career's website https://adbsafegate.com/about/career/