• Travel, Expense & Concur Administration 

• • Serve as a primary point of contact for employee questions related to business travel, SAP Concur Travel & Expense, and expense reporting.
  • Assist employees with navigating SAP Concur and resolving expense-report issues, errors, missing information, documentation requirements, and other exceptions.
  • Provide day-to-day guidance regarding Travel & Expense policies and procedures, including reimbursable expenses, meals, receipts, documentation, and other requirements.
  • Assist employees with travel reservations, travel agency issues, changes, and other challenges that arise during the business travel process.
  • Support questions involving corporate rental vehicle arrangements and other established travel programs.
  • Coordinate with employees, managers, Finance, travel providers, and other stakeholders to resolve travel and expense issues.
  • Escalate issues when necessary and follow them through resolution.
  • Identify recurring questions and opportunities to improve employee guidance, communications, training, and self-service resources.
  • Serve as a resource for company credit card questions and servicing needs.
  • Assist employees with card-related issues, including replacement cards, transaction questions, and expense reconciliation challenges.
  • Provide guidance regarding appropriate corporate card usage and required expense documentation.
  • Coordinate with card providers and appropriate internal contacts when an issue requires additional support or escalation.
  • Help resolve issues spanning corporate cards, travel, SAP Concur, and expense reporting.
  • Support communications and reference materials related to company card requirements and processes. 

• Tradeshow & Event Coordination 

• • Serve as the internal coordinator for ADB SAFEGATE’s tradeshow program, working in partnership with the company’s external tradeshow resource.
  • Maintain the tradeshow calendar and track key milestones, deadlines, requirements, and deliverables for upcoming events.
  • Coordinate with Sales, Marketing, event organizers, vendors, and other internal and external partners throughout the event planning process.
  • Support exhibitor registrations, booth requirements, show services, shipping, vendor coordination, lead retrieval, promotional materials, giveaways, and other event logistics.
  • Coordinate the preparation and availability of booth assets, collateral, promotional items, and other materials required for each show.
  • Provide participating employees with relevant event information, deadlines, logistics, and resources.
  • Monitor outstanding requirements and proactively follow up with responsible stakeholders to keep event preparations on schedule.
  • Support post-show activities, including return logistics, lead handoff, vendor follow-up, and event documentation.
  • Maintain organized event records, vendor information, contacts, timelines, and supporting documentation to ensure continuity from one event to the next.
  • Identify opportunities to standardize, simplify, and improve tradeshow planning and execution processes. 

• Front Desk & Office Support 

• • Provide scheduled front desk coverage for the Columbus office.
  • Welcome customers, vendors, candidates, employees, and other visitors in a friendly and professional manner.
  • Assist visitors in connecting with the appropriate employee or department.
  • Support incoming calls, deliveries, mail, and other routine front desk needs.
  • Maintain a professional, organized, and welcoming reception environment.
  • Provide general office coordination support as needed during front desk coverage.
  • Handle visitor and business information professionally and with appropriate discretion. 

• Program Administration & Continuous Improvement 

• • Develop and maintain FAQs, instructions, checklists, presentations, process documentation, and other resources supporting assigned programs.
  • Support communication of policy and other business processes.
  • Maintain accurate and organized records across assigned responsibilities.
  • Identify recurring questions, administrative challenges, and process gaps.
  • Recommend and implement practical process improvements that simplify processes, improve employee self-service, and reduce recurring issues.
  • Build effective working relationships across all departments, employees, vendors, and external service providers. 

The talent we want to inspire has...